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How long does it take to manufacture and ship the machine after an order is placed?
Once a binding order is received, it is forwarded to production. Based on current production capacity, the order is assigned a production slot as soon as possible. Currently, machines can be shipped within 6 to 8 weeks.
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Is it possible to have exclusive representation for a given market?
It is possible under certain conditions. For more information, please contact the Business Development Manager responsible for your territory.
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Do I need to buy machines to become a dealer?
Yes, after finalizing a dealer contract according to our current terms and conditions, we require new business partners to order one product representing each product line of FIRSTGREEN machines.
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What sales support do you provide?
We aim to provide our dealers with a full package of sales support. This includes online versions of our marketing materials, dedicated sales support for marketing activities such as expos, and demo machines. Additionally, we supply our dealers with specific leads.
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Where are your machines currently sold and in operation?
We have shipped over 650 machines worldwide.
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What countries do you successfully import to?
We currently import our machines to the USA, Canada, Colombia, Chile, Singapore, Great Britain, and Australia, and we are present in nearly all European countries. We aim to expand our operations further in the future.
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What are the warranty conditions?
We offer a standard warranty of 2 years or 2000 operating hours, whichever comes first.
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What technical support do your dealers receive?
Our contract dealers have access to several systems, including Danfoss Plus+1 Connect, the FGI service portal for direct communication with technical support, and the download section of the customer account.
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Is it possible to have customized attachments?
Yes, FIRSTGREEN understands that clients have specific requirements based on their field of work. We offer design and development services to create custom attachments. However, custom attachments may require longer development times and increased costs.
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What battery options are there for FIRSTGREEN machines?
For Elise line, Elise CBL and Rockeat line, batteries with a capacity of 240Ah or 400Ah, or 280Ah or 420Ah in the case of lithium batteries, are available.
For the MiniZ, a battery with a capacity of 225Ah or 210Ah in the case of lithium batteries is available.
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Can the Elise line be equipped with A/C?
Yes, the Elise line can be equipped with air conditioning or, alternatively, a heater.